Research by 123ink shows that this problem is also ongoing outside of Sweden. Sister companies in Ireland, Poland, Spain and Netherlands also found counterfeit HP toners in their stock, while they also source locally. Counterfeit HP toners were also found in test orders from different suppliers in several European countries. So it is not only a problem in Sweden, news sources from the market indicate that this is a major European problem.
123ink has now checked all HP toners in stock and removed any counterfeits found. In addition, 123ink has formed a special customer service team and informed customers who may have unintentionally received a counterfeit HP toner via email (click here to read the email).
As far as currently known in Europe, this concerns 9 black toners for mono printers (black and white) and 13 different color series.
123ink has also found counterfeit toners of various models among the genuine HP toners in its Swedish stock.
